Frequently Asked Questions

Sorry, but we are unable to cancel or edit orders once they are placed.

No, we do not currently offer replacement parts for our products. If you have any issues or concerns with your purchase, please contact our customer support team for assistance.

We stand behind the quality and performance of our products with a comprehensive 2-Year warranty. This warranty ensures that all items are checked for functionality before shipment and covers any defects in materials or workmanship for a period of two years from the initial purchase date. If you receive a defective product or encounter issues during the warranty period, please contact our support team immediately at support@shopintimita.com.

For additional information, please refer to the full '2-Year warranty'.

If your product arrives damaged, please contact our support team immediately at support@shopintimita.com (you must contact us within 10 days of receiving your order). You paid for a functional product, and that is what you will receive. We ask that you provide a photo of the damaged item along with your proof of purchase. Our team will quickly assess the situation and work diligently to ensure that you receive a functional product.

Please note that this support does not cover damage caused by misuse or accidents after you have received the item. We are committed to resolving any issues promptly and to your satisfaction, ensuring you enjoy the quality you expect.

We accept Visa, Mastercard, American Express, JCB, Discover, Diners Club, and for added convenience, we also offer Apple Pay for quick transactions.

We offer free standard shipping on all orders over $40. Free shipping may be fulfilled via FedEx, UPS, or USPS, depending on your location and order details. We automatically select the carrier that provides the fastest and most efficient delivery to you.

If you’d like more control over delivery speed, you may see additional shipping options at checkout. These options vary based on your order size, contents, and destination.

Our products are shipped in nondescript bags and boxes with only our address on the shipping label.

Currently, we are focusing on providing excellent service domestically and do not ship internationally. As a small company, we are dedicated to ensuring the highest quality of service and delivery within our current capabilities. However, we have plans to expand our services to include international shipping in the future. Please stay tuned for updates as we grow and broaden our offerings.

You may track your order via the carrier website. When we ship your order, our system will send you the tracking number via email.

Kindly ensure that the shipping information you provide is current and accurate, as it will be used for printing the shipping label. In the event that orders are returned to us as undeliverable, a 20% processing fee will be applied, and no shipping refund will be issued.

Your order will be shipped within 1-3 business days from the date of purchase. We strive to process and dispatch orders promptly to ensure you receive your items in a timely manner. Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the delivery progress.

For tracking updates, we recommend using the carrier's tracking service. If your order is lost, please reach out directly to the carrier. Should you encounter any issues, simply contact our support team at support@shopintimita.com, and we'll be happy to assist you further.

If your order arrives damaged during shipping, please contact our customer support immediately. We apologize for any inconvenience this may have caused and will work swiftly to resolve the issue.

Due to the intimate nature of the products we sell, we are unable to accept returns or exchanges for any items purchased from our store. We encourage you to carefully review your order before completing your purchase to ensure it meets your preferences and specifications. If you have any questions or concerns about a product before buying, our customer support team is here to assist you. Please feel free to reach out to us, and we'll be happy to provide any information or guidance you may need.

Due to the intimate nature of the items we sell, we cannot offer returns or exchanges. However, your experience matters to us, and we are committed to finding a solution. Please don't hesitate to contact us, and our dedicated customer support team will do their best to assist you in finding a solution to better fit your needs.

We welcome your creative suggestions and ideas for new products! Please feel free to share your thoughts with us by emailing our support team at support@shopintimita.com. We appreciate your input and look forward to hearing your innovative ideas.